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What Makes People Love Google? 
By: Jordan McCollum 2009-11-20 In a word: branding. As a brand, both through their own efforts and through sheer luck, Google has been able to position itself as the #1 online brand in the US according to Forrester Research. Others among the top ten, including Yahoo, Amazon, Facebook and Microsoft, have generated some of the same emotional responses from their fans.
The top ten brands (note that respondents selected two from a list):  Since 2007, MySpace suffered a precipitous fall in brand favoritism. Yahoo and eBay also suffered. Amazon saw sufficient growth to move from distant third to nearly tied for second; Google grew significantly in its #1 spot. Facebook and YouTube (and what the crap, Sony?) joined the list. Interestingly, both Microsoft and Apple saw small growth over that time. So what qualities made these online brands stand out in respondents minds? Forrester points out that we might expect attributes like prestige, popularity, speed and the social. And wed be wrong. Interestingly, some of the same characteristics that associate well with offline brands: trustworthiness, helpfulness and relevance to the consumer were the top-named attributes of these brands. (In case youre wondering, Amazon was voted most trustworthy, Google most helpful and Yahoo, Amazon, Facebook, eBay and Microsoft most relevant.) There is one point that the report makes that I dont know if I buy:
I agree that Yahoos image had grown fuzzy and that taking on its rivals directly would be helpful, but are we thinking about the same campaign? Has there been more to the campaign than that one cringe-worthy commercial? (Because seriously, I wince every time I come across it on a Yahoo property.) It didnt say fun to me (well, I guess it did, just not that fun had anything to do with online) and it definitely didnt clarify their brand image. (How is emphasizing that were as diverse as every single human on the earth"I mean, were just like you! clarifying anything?) I guess well have to see the explainers and product proof points to see if the rest of the campaign is effective. But so far, Im not buying it"especially not when Yahoos brand has taken a hit in not only this survey, but others that correlate directly with the campaign timeline. What do you think? How have these brands acquired these attributes? Is Yahoo repositioning itself to take on more favorable attributes? Comments About the Author: Jordan McCollum is a staff writer for the popular marketing blog Marketing Pilgrim. She has worked in search engine optimization with clients including 3M, Little Giant Ladders and ADP. After graduating from Brigham Young University, Jordan joined the SEO copywriting team at the Internet marketing firm 10x Marketing. After 10x closed its doors in December 2006, Jordan became a freelance writer and Internet marketing consultant specializing in SEO. She also has extensive experience with web analytics, conversion rate enhancement and e-mail marketing. |
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