Microsoft's Ballmer Google Gauntlet Missing Key Element


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By: Andy Beal
2008-07-24

As a follow-on to Microsofts reorganization, BoomTown has published CEO Steve Ballmers internal memo to employees. It does a pretty good job of rallying the troops, but I was most...

...in Ballmers comments about Google. Ive added emphasis to the key words used:

We continue to compete with Google on two fronts"in the enterprise, where we lead; and in search, where we trail. In search, our technology has come a long way in a very short time and its an area where well continue to invest to be a market leader. Why? Because search is the key to unlocking the enormous market opportunities in advertising, and it is an area that is ripe for innovation. In the coming years, well make progress against Google in search first by upping the ante in R&D through organic innovation and strategic acquisitions. Second, we will out-innovate Google in key areas"were already seeing this in our maps and news search. Third, we are going to reinvent the search category through user experience and business model innovation. Well introduce new approaches that move beyond a white page with 10 blue links to provide customers with a customized view of their world. This is a long-term battle for our company"and its one well continue to fight with persistence and tenacity.

After my recent meetings at Microsoft, I dont doubt any of the items bolded above. Microsoft has some very smart people, is working on some innovative stuff in search, and has the war-chest for acquisitions. But, in the war on Google, none of that matters. Whats missing is the message"or the brand.

Microsoft just doesnt have a brand that makes users want to switch from Google. When you consider that using Google is not like using a Verizon cell phone"youre not locked into a 2-year agreement"its pretty sad that Microsoft"or any other search engine for that matter"cant persuade us to switch from Google.

When consumers think of Microsoft, they think "Windows." When they think of Google, they think "search." Thats the "front" Microsoft needs to focus on, and history has shown that bigger, better, faster, is not enough to topple Google.

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About the Author:
Andy Beal is an internet marketing consultant and considered one of the world's most respected and interactive search engine marketing experts. Andy has worked with many Fortune 1000 companies such as Motorola, CitiFinancial, Lowes, Alaska Air, DeWALT, NBC and Experian.

You can read his internet marketing blog at Marketing Pilgrim and reach him at andy.beal@gmail.com.
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