Ask Takes Google To Task On Privacy


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By: Jordan McCollum
2008-06-19

Forget that privacy watchdogs are all over Google threatening legal action for not linking prominently to their privacy policy - now other search companies are out to steal their bacon.

From the email:

At Ask, we take our commitment to user privacy and data protection very seriously. Weve demonstrated this not just through words, but through deeds and actions. We were the first major search company to announce that we would be placing privacy tools directly in the hands of our users, as we said we would do in July 2007. Then, we did it: we launched AskEraser in December 2007. Ask remains the only major search company to develop and deploy a privacy protection tool that that empowers web users to make decisions as to data retention by Ask. The AskEraser tool is right there on our homepage, a one-step mechanism to deleting a users search data from Ask.com servers.

Now, were going several steps further.

As of today, Ask.com has added a direct link to our privacy policy via a Privacy link prominently placed right on our homepage. It is only one of four non-search related weblinks on our homepage. Weve also made sure that the Privacy link appears on the landing pages across most of Asks verticals as well, which cover almost all of Asks search traffic.

In addition to this important and timely step, Ask has also added a conspicuous link to our privacy policy right on our Ask About page, which is one click off our homepage.

Ask also says theyre working on Smart Answers pages for search queries -ask privacy- and -privacy-.

My favorite part of the letter: No one required that we take any of these steps. We took a look at our webpages, and realized we could make some key improvements when it came to privacy links on our service. Its simply the right thing to do for the information and awareness of our users. (Jab, jab, jab, Google.)

Will it be enough to spur Google to action? Their precious clean home page would apparently be so marred by the addition of a single link (to a page with more than a dozen links already), adding at most nine characters, that it seems doubtful. I mean, isnt it obvious that Privacy just ruins the whole white space feel to the page? (Sorry, guys, Im sure youre getting nauseated from all the eyerolling here. </snark>)

Ahem. While Asks move is certainly admirable, I dont think the still-5%-share search engine has quite enough clout to truly pressure Google into doing the right thing, even if now Google is the only one of the big four to lack a privacy link on its main page.

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About the Author:
Jordan McCollum is a staff writer for the popular marketing blog Marketing Pilgrim. She has worked in search engine optimization with clients including 3M, Little Giant Ladders and ADP. After graduating from Brigham Young University, Jordan joined the SEO copywriting team at the Internet marketing firm 10x Marketing. After 10x closed its doors in December 2006, Jordan became a freelance writer and Internet marketing consultant specializing in SEO. She also has extensive experience with web analytics, conversion rate enhancement and e-mail marketing.
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